Refund & Candidacy Policy
Amoré Orthodontic Aligners — Refund & Candidacy Policy
Last updated: January 1, 2026 · Applies to amoresmile.com (the "Site"), covering both our Farmington Hills in-office care and our at-home (teleorthodontic) care.
1. The $50 diagnosis fee
- Starting your at-home journey requires a $50 diagnosis fee.
- This fee is credited toward the total cost of your treatment if you proceed.
- It covers your orthodontic records review and the board-certified orthodontist's candidacy determination after your impressions are received.
2. Records requirement (radiographs)
- Treatment requires current dental records, including radiographs (x-rays). Most patients already have these from their general dentist. If you don't, you'll first complete a routine dental cleaning/exam — at which radiographs are taken — before treatment begins.
- Our board-certified orthodontist reviews these records as part of your candidacy determination, so your case is evaluated against the same standard of care as in-office orthodontics.
3. If you are NOT a candidate
- If, after reviewing your records and impressions, our orthodontist determines that clear aligner treatment is not appropriate or safe for you, you will not be charged for treatment.
- Of the $50 diagnosis fee, $25 (50%) is refunded; we retain $25 to cover materials and return shipping of your impression kit.
- We will explain why and, where possible, suggest alternatives.
4. Impression kit
- The impression kit is mailed after your $50 payment and intake.
- If your kit is lost or damaged in return shipping, or you need to redo your impressions: your first replacement kit is free; each additional replacement is $25.
- Kit materials are otherwise non-refundable once shipped (their cost is part of the $50, which is credited to treatment if you proceed).
5. Cancellations once treatment is approved
Because aligners and retainers are custom-made medical devices manufactured specifically for you, refunds are limited once fabrication begins:
| When you cancel | What happens |
|---|---|
| Before your aligners are manufactured | Refund of amounts paid, less the $25 diagnosis portion. (Nothing custom has been made yet.) |
| After your aligners are manufactured or shipped | Non-refundable — custom devices cannot be reused or resold. |
| Mid-treatment, by your choice | Amounts already paid are non-refundable; your remaining monthly installments stop and the remaining balance is written off (we will not bill you further). |
6. In-house 0% payment plan
- Our plan: $200 down, $99/month, 0% interest, no credit check, with a valid credit/debit card kept on file.
- The $50 diagnosis fee is credited toward your total balance.
- You authorize recurring monthly charges to your card on file until the balance is paid.
- Missed/declined payment: you have a 10-day grace period; we will automatically retry the charge. If it remains unresolved, your treatment is paused until your account is current. There is no late fee.
- You may pay off your balance early at any time with no penalty.
7. Amoré Smile Protection add-on ($500)
- The optional protection add-on (5 years of unlimited replacement trays/retainers — $0 co-pay on replacements during treatment, $20 co-pay per arch on retainer replacements after treatment, no separate shipping charge, plus an instant back-up set) is non-refundable once paid.
8. Replacement aligners & retainers (without the protection plan)
If you did not purchase Amoré Smile Protection and you lose or break a device: - Replacement aligner (mid-treatment): $50 per arch, plus shipping. - Replacement retainer (during or after your 1-year retainment): $100 per arch, plus shipping. - Money-saver: the optional Amoré Smile Protection plan ($500) covers unlimited replacement aligners and retainers for 5 years — $0 co-pay during treatment and just $20 per arch on retainer replacements after treatment, with no separate shipping charge.
9. In-office (Farmington Hills) patients
- Consultations are free.
- Payment for in-office treatment is collected in person; refund terms for custom devices mirror Sections 5–7 above.
10. Minors
- Patients under 18 are enrolled, consented for, and paid for by a parent or legal guardian (18+) acting as the responsible party. Refund rights are exercised by that responsible party.
11. How to request a refund or cancel
- Contact us at help@amoresmiles.com or (248) 288-3560. Approved refunds are issued to the original payment method within 10 business days.
Questions about this policy? Contact us at help@amoresmiles.com or (248) 288-3560.